Order Cancellations
We accept order cancellations up to and including the 14th day after the order is placed.
To cancel an order, please contact our customer service team with your order number.
Returns and Refunds
Customers are responsible for the cost of return shipping.
We do not offer refunds on shipping costs for returned items.
Sale items and customized products are not eligible for return or refund.
Shipping
Once an order has been shipped, it is not possible to change the delivery address.
Please ensure your shipping address is correct before completing your purchase.
International Orders
Customers are responsible for paying any customs duties, taxes, or fees required by their country's customs authorities.
We do not calculate or collect these fees; they will be billed separately by the customs agency.
Exceptions
Special offers, promotions, or limited edition items may have different policies. Please refer to the specific terms provided for these items at the time of purchase.
Customer Service
For any questions or concerns regarding this policy, please contact our customer service team.
We strive to respond to all inquiries within 24-48 business hours.
This policy is subject to change. Please check our website for the most up-to-date version of our policies.