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Terms & Conditions

General

Welcome to Studio Noa Razer's website.

Use of this website and purchase of products are subject to the terms and conditions detailed below.

By placing an order on the website, you confirm that you have read and agreed to these terms.

 

Age Restriction

A condition for purchasing on the website is that the buyer is 18 years of age or older.

By placing an order, you declare and confirm that you are over 18 years of age and have legal capacity to enter into binding transactions.

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Shipping Policy

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Production and Shipping Time​

Regular Orders: Orders leave the studio within 14 business days from the time the order is placed

READY TO SHIP Products: Products marked as READY TO SHIP leave within 3 business days

 

Delivery Times

International Shipping: Up to 14 business days (via FedEx) after the order leaves the studio

Domestic Shipping (Israel): Up to 7 business days after the order leaves the studio

 

Shipping Method

International Shipping: Via FedEx for direct and fast delivery

Local Shipping in Israel: Door-to-door courier service

 

Packaging

Each product is carefully packaged and secured to prevent damage during transport.

 

Tracking

Once your order leaves the studio, you will receive a tracking number to monitor your package until it reaches your home.

 

Cancel Transaction Policy

Cancellation Window:

Customers may cancel their order within 14 days from the date of purchase, provided the order has not yet been shipped from our studio.

How to Cancel:

To cancel your order, please contact us immediately at:

Please include your order number in your cancellation request.

Refund Process:

If your cancellation is approved (order has not shipped), you will receive a full refund within 7-14 business days to your original payment method.

Orders That Cannot Be Cancelled:

  • Orders that have already been shipped

  • Custom or personalized items that are in production or completed

  • Sale or Outlet items

Partial Cancellations:

If you wish to cancel only part of your order, please contact us and we will do our best to accommodate your request if the items have not yet been prepared for shipping.

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Damaged Items:
If your product arrives damaged or broken, please contact us immediately at studio@noarazer.com with photos. We'll send you a replacement at no additional cost.

Custom Orders:
Personalized and custom-made items cannot be returned or exchanged, as they are created specifically for you.

Sale Items:
Products purchased on sale or from the Outlet section are final sale and cannot be returned or exchanged.

Questions?
Contact us at studio@noarazer.com or +972-54-3115450. We respond to all inquiries within 24-48 hours.

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Items Not Eligible for Return or Exchange

Custom Orders: Products customized especially for youSale items or products from the Outlet section

 

Change of Shipping Address

Once an order has been shipped, it is not possible to change the delivery address.Please ensure your shipping address is correct before completing your purchase.

 

International Shipping and Customs

The customer is responsible for paying customs duties, taxes, and fees required by their country's customs authorities.

The studio does not calculate or collect these fees - they will be billed separately by the customs agency.

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Prices and Payments

All prices on the website are subject to change without prior notice

Payment is made via credit cards or PayPal

All payments are secured using advanced encryption systems

 

Intellectual Property

All content on the website, including images, texts, designs, and trademarks, are the exclusive property of Studio Noa Razer and are protected by copyright.

These contents may not be used without prior written permission.

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Special Offers and Promotions

Products on sale, limited collections, or special edition items may have different policies.

Please refer to the specific terms stated on the product page at the time of purchase.

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Product Warranty Policy

Warranty Coverage:

Studio Noa Razer provides a 14-day limited warranty on all handcrafted ceramic lighting products from the date of delivery.

What is Covered:

  • Manufacturing defects in materials or craftsmanship

  • Products damaged during shipping

  • Defects discovered within 14 days of delivery

What is NOT Covered:

  • Normal wear and tear

  • Damage from misuse, accidents, drops, or improper handling

  • Unauthorized repairs or alterations

  • Exposure to extreme conditions beyond normal indoor use

  • Custom/personalized items (unless damaged during shipping)

  • Sale or Outlet items

How to File a Claim:

Contact us within 14 days at studio@noarazer.com with:

  • Your order number

  • Clear photos of the defect or damage

  • Description of the issue

Claim Resolution:

We review claims within 48 hours. Approved claims receive a free replacement product with shipping covered by us. We do not offer repairs.

Limitation of Liability:

Our liability is limited to product replacement only. We are not liable for indirect, incidental, or consequential damages.

Contact:

Email: studio@noarazer.com​

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Changes to Terms

Studio Noa Razer reserves the right to change these terms at any time. Changes will take effect immediately upon publication on the website.

Continued use of the website after changes constitutes agreement to the updated terms.

 

Customer Service

For questions or issues regarding these terms,

please contact our customer service team:

Email: studio@noarazer.com   |   Phone: +972-54-3115450   |   Studio Address: Shvil Hameretz 1, Tel Aviv, Israel

 

We strive to respond to all inquiries within 24-48 business hours.

 

Studio Noa Razer | These terms were last updated in November 2025

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