Return & Exchange Policy

 

Exchanges

Products may be exchanged within 14 days of receiving the shipment.

Shipping costs and any required taxes (if applicable) will be the customer's responsibility.

 

Returns and Refunds

A full refund will be provided only in the following cases:The order has not yet left the studio

The product arrived damaged or broken

 

Items Not Eligible for Return or Exchange

Custom orders - products customized especially for you

Sale items or products from the Outlet section

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International Shipping

The customer is responsible for paying customs duties, taxes, and fees required by their country's customs authorities.

The studio does not calculate or collect these fees - they will be billed separately by the customs agency.

 

Order Cancellations

Orders may be canceled up to 14 days from the date the order was placed.To cancel an order, please contact customer service with your order number.

Change of Shipping Address-

Once an order has been shipped, it is not possible to change the delivery address.

Please ensure your shipping address is correct before completing your purchase.

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Special Offers and Promotions

Products on sale, limited collections, or special edition items may have different policies.Please refer to the specific terms provided on the product page at the time of purchase.

 

Customer Service

For any questions or concerns regarding this policy, please contact our customer service team:

Email: studio@noarazer.com

Phone: +972-54-3115450

Studio Address: Shvil Hameretz 1, Tel Aviv, Israel

We strive to respond to all inquiries within 24-48 business hours.